Refund policy
Right of complaint
Consumers are given two years' full right of complaint in accordance with the Sales Act. Our right of complaint applies to errors in material og/or manufacture by ordinary use. We will try to repair the item if possible, alternatively exchange it for another product, refund or decline the price, depending on the specific situation. The right to complain does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. If the right of complaint is justified, covers KarlsKicks return costs to a reasonable extent.
Several of ours pre-owned sneakers are well used og older sneakers, where, with normal use, damage can occur quickly. Individuals sneakers will be pure collector's items og should not be used at all. In case of error og damage caused by careless use of second-hand products sneakers the right of complaint ceases.
Right of withdrawal
A 14-day period with full right of withdrawal is normally always offered. The period is calculated from the day the item is physically received.
Cancellation must be communicated to us no later than 14 days after receipt og the item must be returned to us no later than 14 days after.
Do you want to return an item or have you regretted your purchase? Then use ours return portal
If you do not wish to use our return portal, please use our standard cancellation form which you will find at the bottom of the page.
You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.
Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
- Goods which have been manufactured according to the customer's specifications or have been given a distinct personal touch, including specially designed goods (custom sneakers etc.).
- Services performed, if delivery of the service has begun with prior express consent og recognition that the right of withdrawal ends when the service has been fully performed.
- Only valid for purchases in our physical store: used goods, including shoes og sneakers of any kind, which is purchased as possessed.
Return
The customer must send the item back no later than 14 days from the time the customer has given notice that he will regret his purchase.
The customer bears the direct costs in connection with the return, unless there is an accepted right of complaint. When returning, you are responsible for the item being properly packed.
We strongly advise that no tape, address labels or anything else is attached directly to shoe boxes, as this can lead to a reduction in value.
The customer bears the risk for the goods from the time of delivery of the goods og to our reception.
Condition of the item upon return
In order to receive the full purchase amount back, the item must not have been used in any way.
The customer is liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics of the goods og the way it works. In other words, you can see or try the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt.
If accessories are missing, e.g. laces, wrapping paper or the like, the value of the item will be significantly reduced, regardless of whether the item has been tried on. The same applies if shoe boxes are damaged or lost.
In the case of returns, complaints og exercise of the right of withdrawal, the goods are sent to:
KarlsKicks ApS
Studiestræde 25
1455 Copenhagen K
Please enclose a copy of the order confirmation or purchase receipt, alternatively a handwritten note with the order number and information that it is a return item.
Shipments are not accepted per cash on delivery.
Refund
We will refund no later than 14 days from the date on which we received your message that you want to cancel your purchase. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
Standard cancellation form
(This form is to be completed og will only be returned if the right of withdrawal is exercised)
To karlskicks.UK
Studiestræde 25
1455 Copenhagen K
info@karlskicks.UK
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
Order no.: _____________________________
Ordered it: _______________________________ Received it: _______________________________
Consumer's name: __________________________________________________________________________
Consumer's address: ___________________________________________________________________
Signature of the consumer: _________________________________________ Date: _________________
(signature is only required if the content of the form is communicated on paper)"
